Privacy Policy

Effective Date: September 21, 2025

Roupio ("we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, why we collect it, and how you can control it. By using Roupio, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Account information: name, email address, and credentials required to create and maintain your account.
• Usage data: interactions with our service, pages visited, timestamps, and analytics data used to improve the product.
• Content: any content you upload or send through the platform (for example, campaign data, CSVs, messages).
• Communications: support requests and other communications between you and Roupio.

2. How We Use Information

• To provide, operate, and maintain the service.
• To authenticate users and manage sessions.
• To process and deliver messages and other user-initiated actions.
• To detect, prevent, and respond to abuse, fraud, or security incidents.
• To communicate with you about updates, support, or legal notices.

3. Sharing & Third Parties

We do not sell your personal information. We may share data with third-party service providers who perform services on our behalf (hosting, email delivery, analytics, authentication). We require these providers to process your data only for the purposes we authorize and under appropriate confidentiality and security obligations. We may also disclose information to comply with legal obligations or protect our rights.

4. Cookies & Local Storage

We use cookies and browser storage to maintain sessions and remember preferences. Cookies may be necessary for authentication (e.g., OAuth sessions). You can control cookies via your browser, but disabling them may prevent some features from working.

5. Security

We take reasonable administrative, technical, and physical measures to protect your information. While we strive to protect your data, no system is 100% secure — we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to provide services or to comply with legal obligations. If you request deletion of your account, we will remove active personal data subject to any legal or contractual retention needs.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at the address below. We will respond in accordance with applicable law.

8. Children

Roupio is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information of a child, contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date above. Material changes will be posted or communicated where appropriate.

10. Contact

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at: support@roupio.com